COVID Health + Safety

Important Health + Safety Information

As we slowly begin to re-open, there are a few important changes + details you’ll need to be aware of before you arrive.

Please WATCH our re-opening video above and READ all of the following information BEFORE heading to the gym for your next climbing/fitness training session.


Know Before You Arrive

  • NEW WAIVER: Everyone returning first time must complete a new waiver.
  • RESERVATIONS REQUIRED: Every person must have a reservation; DO NOT bring additional people with you including children + non-climbers.
  • RGPro CONNECT APP: We strongly recommend all members download the RGPro Connect app; set-up is easy + it allows you to view existing reservations and make and cancel new ones.
    • Download RGPro Connect: Android / Apple
    • Ask the front desk to connect your account to your online profile.
  • EARLY ARRIVALS: Please do not arrive early. We are unable to accomodate early arrivals due to capacity restrictions..
  • LATE ARRIVALS: Those who do not arrive within the first 15 minutes of their reserved time risk losing their reservation to other climbers; after 30 minutes, our system will automatically cancel the reservation.
  • CANCELLATIONS: Please CANCEL as far in advance as possible to allow others to climb. We ask for a MINIMUM OF 2 HOURS' NOTICE for all climbing reservation cancellations. 24 hours' notice is greatly appreciated.
    • Cancel via the RGPRo Connect App: Android / Apple
    • Cancel by calling the gym directly.
      • Bellevue: (425) 644-2445
      • Seattle: (206) 781-9828
      • Tacoma: 253-564-4899
    • Cancel by replying to your confirmation email.
  • Be respectful + kind to everyone as we all learn to navigate our new health + safety guidelines

New Gym Guidelines

  • MASKS REQUIRED: must be worn properly + at all times by everyone inside the facility; if you need a break or to take a phone call, please step outside.
  • CHECK-IN + CHECK-OUT: both are required for everyone entering + leaving the facility; day pass users must check-in/out with the front desk.
  • LIQUID CHALK ONLY: please leave your chalk bags at home; we’re providing dispensers of free liquid chalk + selling it in our retail.
  • WASH/SANITIZE HANDS: upon entering the gym, often during your visit and upon leaving; hand sanitizer is available in many locations throughout the facility.
  • WATER: bring a reusable water bottle; there is no drinking from the fountains at this time.
  • PHYSICAL DISTANCING: maintain 6 ft of space between yourself + others at all times; adhere to distance/capacity markers located on the climbing floor and around the facility.
  • WEIGHT/CARDIO AREAS: maintain 10 ft of space between yourself + others at all times; masks are still required at all times.
  • FITNESS EQUIPMENT: wipe down all fitness equipment before + after use.
  • GROUPS: avoid gathering in groups of 5+ people.

Health + Safety Screening

Please DO NOT ENTER the facility if you have:
  • Been diagnosed with COVID-19, have not recovered and/or are still within the 14-day quarantine,
  • Been in close contact with a confirmed case of COVID-19 within the last 14 days,
  • Experienced any symptoms within the last 24 hours; cough, shortness of breath, sore throat, fatigue,
  • Had a fever in the last 48 hours,
  • Have new loss of taste or smell,
  • Had vomiting or diarrhea in the last 24 hours.