COVID Health + Safety


Important Health + Safety Information

As we slowly begin to re-open, there are a few important changes + details you’ll need to be aware of before you arrive.


Please WATCH our re-opening video above and READ all of the following information BEFORE heading to the gym for your next climbing/fitness training session.

RESERVATIONS

Know Before You Arrive

  • COMPLETE A NEW WAIVER: Everyone returning for the first time must complete a new waiver.
  • RESERVATIONS REQUIRED: Every person must have a reservation; DO NOT bring additional people with you including children + non-climbers.
  • RGPro CONNECT APP: We strongly recommend all members download the RGPro Connect app. Set-up is easy + it allows you to view and cancel existing reservations and make new ones.
    • Download RGPro Connect: Android / Apple
    • Ask the front desk to connect your account to your online profile.
  • EARLY ARRIVALS: Please do not arrive early. We are unable to accomodate early arrivals due to capacity restrictions..
  • LATE ARRIVALS: Those who do not arrive within the first 15 minutes of their reserved time risk losing their reservation to other climbers. After 30 minutes, our system will automatically cancel the reservation.
  • CANCELLATIONS: Please CANCEL as far in advance as possible to allow others to climb. We ask for a MINIMUM OF 2 HOURS' NOTICE for all climbing reservation cancellations. 24 hours' notice is greatly appreciated.
    • Cancel via the RGPRo Connect App: Android / Apple
    • Cancel by calling the gym directly.
      • Bellevue: (425) 644-2445
      • Seattle: (206) 781-9828
      • Tacoma: (253) 564-4899
    • Cancel by replying to your confirmation email.
  • Be respectful + kind to everyone as we all learn to navigate our new health + safety guidelines

New Gym Guidelines

  • MASKS REQUIRED: must be worn properly + at all times by everyone inside the facility; if you need a break or to take a phone call, please step outside.
  • CHECK-IN + CHECK-OUT: both are required for everyone entering + leaving the facility; day pass users must check-in/out with the front desk.
  • LIQUID CHALK ONLY: please leave your chalk bags at home; we’re providing dispensers of free liquid chalk + selling it in our retail.
  • WASH/SANITIZE HANDS: upon entering the gym, often during your visit and upon leaving; hand sanitizer is available in many locations throughout the facility.
  • WATER: bring a reusable water bottle; there is no drinking from the fountains at this time.
  • PHYSICAL DISTANCING: maintain 6 ft of space between yourself + others at all times; adhere to distance/capacity markers located on the climbing floor and around the facility.
  • WEIGHT/CARDIO AREAS: maintain 10 ft of space between yourself + others at all times; masks are still required at all times.
  • FITNESS EQUIPMENT: wipe down all fitness equipment before + after use.
  • GROUPS: avoid gathering in groups of 5+ people.

Health + Safety Screening

Please DO NOT ENTER the facility if you have:
  • Been diagnosed with COVID-19, have not recovered and/or are still within the 14-day quarantine,
  • Been in close contact with a confirmed case of COVID-19 within the last 14 days,
  • Experienced any symptoms within the last 24 hours; cough, shortness of breath, sore throat, fatigue,
  • Had a fever in the last 48 hours,
  • Have new loss of taste or smell,
  • Had vomiting or diarrhea in the last 24 hours.